Privacy Policy.

Cavendish Chauffeurs (“we”, “us”, “our”) is the data controller for the personal information described in this policy. We are committed to handling your data lawfully, transparently and only for the purposes described below.

1. Information we collect

We collect personal data that you provide to us directly, including:

• Contact information: name, company, email address and telephone number provided through our enquiry form, by email, or by phone.
• Booking information: pick-up and drop-off addresses, dates, times, flight details and any specific journey requirements.
• Payment information: for individual bookings, this is processed by our payment provider; we do not store full card details on our systems. For account clients, we hold the billing contact details and PO references provided.
• Correspondence: records of communication between you and us relating to enquiries, bookings and account management.

2. How we use your information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations.
• To arrange, deliver and confirm chauffeur services.
• To manage corporate accounts, including invoicing and reporting.
• To comply with our legal and regulatory obligations.
• To improve our service quality and operations.

3. Legal basis for processing

We process your personal data on the following legal bases:

• Performance of a contract: to deliver the chauffeur services you have booked.
• Legitimate interests: to manage and improve our business operations, where these interests are not overridden by your rights and freedoms.
• Legal obligation: to comply with tax, accounting and other regulatory requirements.
• Consent: where you have explicitly agreed to a specific use, such as receiving marketing communications.

4. Sharing your information

We do not sell or share your personal information with third parties for marketing purposes. We may share data with the following categories of recipient where necessary:

• Our payment processor for individual bookings.
• Our accountancy provider for invoicing and tax purposes.
• Regulatory authorities or law enforcement agencies where legally required.
• Professional advisors (such as legal and insurance advisors) where necessary.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. Booking records are retained for a minimum of six years to comply with HMRC requirements. Enquiry records that do not result in a booking are retained for 12 months.

6. Your rights

Under the UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Object to processing of your data on legitimate-interests grounds.
• Request restriction of processing in certain circumstances.
• Request data portability where applicable.

To exercise any of these rights, please contact us at info@cavendishchauffeurs.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Cookies

Our website uses a small number of essential cookies to function correctly. We also use anonymised analytics cookies to understand how the site is used. For full details, please see our Cookie Policy.

9. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or in the law. The most current version will always be posted on this page, with the “last updated” date amended accordingly.

10. Contact

For any questions about this policy or about how we handle your personal data, please contact:

Cavendish Chauffeurs
Email: info@cavendishchauffeurs.co.uk
Telephone: 0333 2423373