Terms of Service.

These terms apply to all chauffeur services booked through Cavendish Chauffeurs — whether by individual clients, corporate accounts, or third parties booking on a client’s behalf.

1. Definitions

“We”, “us” and “our” refers to Cavendish Chauffeurs. “You” refers to the person making the booking and, where different, the passenger(s) travelling. “Service” refers to the chauffeur and vehicle hire arranged through us.

2. Bookings & confirmation

All bookings are confirmed in writing (by email or via our enquiry form) once payment terms and journey details have been agreed. Verbal bookings will be followed up with a written confirmation. A booking is only deemed accepted once written confirmation has been issued by us.

3. Pricing

Prices are quoted on a fixed, all-inclusive basis at the point of booking. Prices include the chauffeur, the vehicle, fuel/charging, parking (where reasonable), waiting time within the booked period and standard meet-and-greet at airports. Prices exclude tolls beyond standard motorway routes, congestion-zone charges where applicable, and any additional services requested at the point of journey.

4. Cancellations & amendments

Cancellation terms vary by service and notice period:

• Cancellations made more than 24 hours before the booked pick-up: no charge.
• Cancellations made between 4 and 24 hours before pick-up: 50% of the booked fare.
• Cancellations made within 4 hours of pick-up, or no-shows: 100% of the booked fare.

Amendments to the journey (changes to pick-up address, drop-off, timing or passenger numbers) will be accommodated wherever possible. Substantial changes may incur additional charges, advised in writing.

5. Waiting time

Reasonable waiting time is included in airport transfer bookings, including up to 60 minutes after the actual landing time of an inbound flight. Additional waiting time, where pre-arranged, is charged at our standard hourly rate. There are no additional charges for delays caused by traffic during a booked journey.

6. Passenger conduct & vehicle care

We expect passengers to treat our vehicles and chauffeurs with appropriate respect. We reserve the right to terminate a journey, without refund, where passenger behaviour endangers the chauffeur or vehicle, or breaches the law. Soiling charges of up to £200 may be applied where the vehicle requires professional valeting after a journey.

7. Liability

Cavendish Chauffeurs holds full hire-and-reward insurance for all journeys. Our liability is limited to the value of the booked service, except where loss results from our negligence or wilful default. We are not liable for delays caused by traffic, weather, third-party events or circumstances beyond our reasonable control. We strongly recommend that travellers carry appropriate travel insurance for time-critical journeys.

8. Lost property

Items left in our vehicles will be retained for 30 days. We will make reasonable efforts to return items to their owner, with return shipping costs charged at cost. After 30 days, unclaimed items will be disposed of appropriately.

9. Corporate accounts

Corporate accounts are governed by a separate written account agreement, which sets out specific payment terms, approved bookers, fixed-rate routes and any bespoke arrangements. The terms set out on this page apply to corporate account bookings except where the account agreement provides otherwise.

10. Force majeure

We are not liable for failure to perform our obligations where such failure is caused by events outside our reasonable control, including but not limited to severe weather, road closures, industrial action, pandemics, acts of terrorism or civil emergencies.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact

For any questions about these terms, please contact:

Cavendish Chauffeurs
Email: info@cavendishchauffeurs.co.uk
Telephone: 0333 2423373